free shipping on orders $60+*

general ordering

What kind of payment do you take?

You can purchase our products in our webstore. We accept credit card payments using
VISA, Mastercard, and American Express. All order information is protected using SSL
technology and is encrypted when transmitted through our website. Alternatively, we
can also take your order over the phone. Call us at 415.839.8299 between the hours of
10am and 5pm PST Monday - Friday.

Do you accept international orders?

Yes, we take international orders through our website! International orders are mailed
via FedEx and USPS Priority International.

Do you charge sales tax?

California residents will have sales tax automatically added to their orders. No sales tax
will be applied to orders shipped to addresses outside of California.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. We will accept returns
of sealed items in original condition or defective products within 21 days of the order
date.

NOTE: Personalized prints and sale items can not be returned.

Refunds will be issued for the item price on the original receipt and any applicable
taxes in the same manner as the order was paid. Shipping charges are not refundable.
All returns must be sent to: Petit Collage, ATTN: Returns, 2029 East Monte Vista Ave.,
Door #B10, Vacaville, CA 95688. Be sure to pack and seal the package securely. If possible,
use the original packaging. For your protection, we recommend that you insure your package
against loss and request a delivery confirmation. Packages must be returned prepaid; we
cannot accept COD shipments. Unforunately we cannot accept exchanges at this time.

What if items are backordered or sold out?

If certain products are backordered on our website, it will also be noted on the
product page or we will send you an email. We will provide you with the soonest
possible shipping date.

How do I cancel or change my order?

Email us at orders@petitcollage.com or call us at 415.839.8299 as soon as you can.
Make sure you have your order number ready.

How accurate is the online color representation?

We use our best effort to ensure the color of our products are displayed as accurately
as possible. Because the color you see will depend on your monitor, we cannot
guarantee your monitor's display of any color on our website is accurate. Please
assume that all products may vary slightly in color from what you see on screen. If you
are an interior designer, .etc who needs to know the exact color of items, please email
us at info@petitcollage.com and we will email you the pantone colors that correspond
to the item.

Where can I find a store in my neighborhood that sells Petit Collage?

We offer our goods in countless stores across the country as well as in many
international shops and online stores. Check out our "stores" page to find a retailer
carrying Petit Collage.

Do you offer gift wrapping?

Unfortunately at the moment, we currently do not offer gift wrapping. We do offer the
option of including a written gift note in your purchase.

Do you do commissions?

Petit Collage is available for both private and commercial projects. We offer custom
collages that can be designed based on a room, theme, or size. Artist, Lorena Siminovich,
licenses her Petit Collage artwork commercially to be used in products ranging from paper,
dinnerware, etc. Visit www.lorenasiminovich.com for more illustration examples. Petit
Collage past clients include: Pottery Barn Kids, Anthropologie, The Art Group, Mudpuppy,
Chronicle Books, Crocodile Creek, and Oopsy Daily. Interested in working with us?
Email info@petitcollage.com for more.